Train your employees with HTL and sign the internship agreement

Agile and Digital Project Management

180 days

• Introduction to Agile
• Agile Transformation of an Organization
• Agile Frameworks and Methodologies
• Selecting the Right Agile Methodology and Designing PMO
• Business Agility and Tools in Agility
• Digital Project Management and Waterfall mode
• XP, Hybrid and Bimodal Methodologies

Business Process Management

180 days

• Introduction to BPM: The Process Lifecycle
• Process Identification and Enterprise Architecture
• Essential Process Modeling: BPMN Fundamentals
• Advanced Process Modeling: Exceptions, Sub-processes and Choreography
• Process Discovery: Interviews, Workshops and Automated Discovery
• Process Mining at Scale: Celonis, Signavio and Object-Centric Mining
• Process Analysis and Redesign
• Hyperautomation: RPA and Process Automation (UiPath, Power Automate)
• Generative AI and Agentic Process Mining
• Global BPM Careers: Certifications, Case Studies and the Junior Analyst Market

Customer Service

180 days

• Foundations of Customer Service and the Customer Experience
• Effective Communication: Verbal and Non-Verbal Skills
• Omnichannel Support: Chat, Email, Social Media and Apps
• CRM and Helpdesk Tools: Salesforce, Zendesk and Freshdesk
• AI Copilots in Customer Service: Triage and Human Escalation
• EU AI Act Article 50: Chatbot Disclosure Obligations
• Handling Customer Complaints
• Presenting a Professional Image, On-Screen and In Person
• Customer Experience Metrics: CSAT, NPS and CES
• Working in Customer Service: Job Market and Junior Portfolio

Design Thinking

180 days

• Introduction to Design Thinking
• Explore phase
• Empathise phase
• Experiment phase
• Engage phase
• Evolve phase

Events Management

180 days

• Event industry knowledge
• Event concept
• Event feasibility
• Event venues and sites
• Event legal compliance
• Coordinación técnica. Funciones

Human Resources Management

180 days

• Foundations of People Operations: The Employee Lifecycle
• Talent Acquisition and Skills-Based Hiring
• Selection, Structured Interviewing and Algorithmic Bias
• Onboarding and Employee Experience in Distributed Teams
• HR Technology and People Analytics
• Compensation, Benefits and Pay Transparency
• Performance Management and Employee Development
• Data Protection and AI Governance in HR

Organizational Behavior

180 days

• What is Organizational behavior
• Fundamentos del comportamiento
• Implicaciones globales
• Las actitudes y la satisfacción en el
• La personalidad y los valores
• Leadership

Personal Assistant

180 days

• Overview for the new Administrative assistant and
• Telephone usage
• Mail Services
• Shipping
• Travel Arrangements
• Meetings

Real Estate Management

180 days

• El mercado inmobiliario. Terminología
• Producción inmobiliaria y consultoría
• La promoción
• Conclusiones
• Valuation
• Buying

Sales Techniques

180 days

• Introduction to Modern B2B and B2C Selling
• Understanding Value: What Customers Actually Buy
• Building a Sales Framework: Qualifying and Prioritizing Opportunities
• The Art of Consultative Selling: Goals, Problems and Solutions
• Understanding the Client: Discovery, Mapping and the Client's Problem
• Root-Cause Analysis for Sales: From Symptom to Solution
• Social Selling and LinkedIn Prospecting for B2B
• CRM, Pipeline Management and AI-Assisted Sales Tools
• Enterprise and Cross-Border B2B Selling
• Global Sales Careers: Certifications and the Junior Analyst Market

SAP Management

180 days

• Customizing Organizational Structure
• Defining the Chart of Accounts
• Gestión de Pagos y Cobros
• Defining Tolerance Groups for Accounts
• Customizing a Cash Journal
• Defining FI Accounts Receivable and

Supply Chain Management

180 days

• Introduction
• Transformation of Demand into Supply
• Transformation Process Choices
• La logística de los negocios y la cadena de
• Estrategia y planeación en la logística
• Selección de la estrategia de canal adecuada

Sustainable Management

180 days

• Introduction
• Concepts of sustainability. Energy and Industry
• Concepts of sustainability. Food and population
• La implementación de un modelo de negocios
• Reducing the impact of transport
• Reducing the impact of warehousing

Communication Skills

180 days

• Significance of Business and Communication
• Overcoming Barrier to Communication
• Plan para la elaboración y pronunciación de textos y
• Delimitación y caracterización de la causa
• Comprensión del hecho retórico y sus componentes
• Narración y Demostración

Digital Marketing

180 days

• Digital Marketing Strategy for Business
• SEO and Generative Search: Ranking in the Age of AI Overviews and GEO/AEO
• Paid Media: Google, Meta, LinkedIn and TikTok Ads
• Content, Video and Influencer Marketing
• Marketing Automation and CRM (HubSpot, Klaviyo, Lead Scoring)
• Web, UX and Conversion Optimization
• Modern Analytics: GA4, Attribution and Privacy-First Measurement
• Generative AI in Marketing, Governance and the EU AI Act

Public Relations

180 days

• What public relations is and is not: earned, owned and paid media
• Public opinion, agenda-setting and framing
• Stakeholder mapping and audience research
• Planning a PR campaign: objectives, messages, tactics, evaluation
• Working with journalists across borders: pitching in a multi-language market
• Public affairs and EU advocacy: how Brussels actually works
• Crisis communication and issues management
• Measurement and proving value: Barcelona Principles V4.0
• Generative AI, disclosure and GEO: visibility inside AI answers
• Working in English across the EU: careers, salaries and certifications

Social Media Communications

180 days

• Strategy and context
• Understanding customer behaviour
• Data driven decision making
• Redes sociales. Facebook
• Redes sociales. Linkedin
• Social media advertising

Storytelling for Influencers

180 days

• How can I make use of Storytelling
• A radically new toolbox for social Storytellers
• Professional Storytelling with your smartphone
• Understand and implement mobile story genres
• Find the best strategy
• Evaluate your campaigns

Accounting Basics

180 days

• Descripción del Balance de Situación
• La amortización del inmovilizado
• Ciclo contable
• The balance sheet
• The Income Statement
• Analyzing financial ratios

Corporate Finance

180 days

• Corporate Goals, Governance and the Agency Problem
• Time Value of Money and the NPV Rule
• Bond Valuation and the Term Structure of Interest Rates
• Risk, Return and Diversification
• Cost of Capital and WACC
• Best Practice in Capital Budgeting: Real Options and Scenario Analysis
• Strategy, Economic Rents and Market-Value Thinking
• Market Efficiency and Behavioral Finance
• Sustainability Disclosure in Corporate Finance: CSRD, SFDR and ISSB
• AI, Digital Assets and the 2026 Finance Job Market

Cryptocurrencies

180 days

• La tecnología Blockchain
• Algunas medidas jurídicas a nivel
• The New era of encrypted finance
• Traded Assets - Definitions and how
• Tokenomics and Valuation
• The Regulatory Framework

Legal Cannabis Management

180 days

• History of Cannabis
• Cannabis policy models in Europe
• Cannabis Tourism
• Cannabis Pharmacology
• Hemp Oil in the Management of Pain,
• Many Applications of Hemp in Neurological

Legal Management

180 days

• Meaning Nature and Functions of Law
• Types and Classification of Law
• Legal Workplace. People, Process, Place
• Legal Workplace. New developments
• Conceptos Esenciales de Derecho
• Contratos, conceptos básicos

Statistics Basics

180 days

• The nature of statistics
• Variables
• Tables and graphs
• Measures
• Sampling distribution
• Estimation

Artificial Intelligence

180 days

• AI Foundations for Business
• From Deep Blue to ChatGPT: the Transformer Revolution
• Generative AI and LLMs: Capabilities, Limits, Hallucinations
• AI-Powered Productivity and Prompt Engineering for Business
• Enterprise AI: RAG and Private Knowledge Bases
• AI Agents and Business Process Automation
• Multimodal AI: Documents, Images and Audio at Work
• EU AI Act, Governance and Responsible AI

Big Data Analytics

180 days

• Foundations of Data Analytics and the Data Lifecycle
• SQL and Data Modeling
• Python and Data Visualization: From the Table to the Chart That Decides
• Modern Data Architectures: Warehouses, Lakes and Lakehouses
• Data Engineering Basics: ETL/ELT, Quality and Lineage
• Generative AI in Analytics: Copilots and Text-to-SQL
• Data Governance and Compliance: GDPR and the EU AI Act
• Real-Time and Streaming Analytics
• EU AI Act Annex III: High-Risk AI Systems in Data-Driven Decisions
• Sector Case Studies: Finance, Insurance and Retail

Cloud Management

180 days

• Gobierno y Gestión del Riesgo Corporativo
• Cumplimiento y Gestión de Auditoría
• Evolution of Cloud-Fog-IoT Interconnection Networks
• The Survey, Research Challenges and Opportunities in
• Cloud Enabled Body Area Network
• Trust and Access Controls in IoT to Avoid Malicious

Computer Vision in Production and Retail

180 days

• Introduction to Computer Vision
• Introduction to Machine Learning
• Deep Learning. Learning with Neural Nets
• Computer Vision Applications in the IoT
• Use of Computer Vision in Retail
• Use of Computer Vision in Manufacturing
• Challenges in Learning Based Vision

Cybersecurity

180 days

• Security posture
• Incident response process
• Vulnerabilidades
• Nuevo RGPD
• Reconnaissance
• Chasing a User´s Identity

Microsoft Office Basics

180 days

• Introduction to Word
• Word. Edit and proofread the text
• Word. Change the look of the text
• Word. Organize information in columns and tables
• Word. Add simple graphic elements
• Excel. Setting up a workbook

Programming Advanced

180 days

• C++
• Julia
• Java
• Java
• Swift

Programming Basics

180 days

• C++
• JavaScript
• Lua

Software Quality Assurance

180 days

• Quality concept and perspectives
• Management and process
• Testing concept and definition
• Testing plan and design
• Test execution and reporting
• Incident management

Web Programming

180 days

• The Web An Overview
• Webpage Markup with HTML5
• Audio, Video and More HTML5
• Styling with CSS
• Forms, PHP, and Form Processing
• Dynamic User Interface with JavaScript

Food & Beverage Service

180 days

• Introduction
• Staff attributes, skills and knowledge
• Food and beverage service areas and equipment
• The menu, menu knowledge and accompaniments
• Beverages – non-alcoholic and alcoholic
• The service sequence (table service)

Front Office Management

180 days

• Introduction to Hotel Management
• Hotel Organization and the Front Office Management
• Effective Interdepartmental Communications
• El departamento de recepción y conserjería
• Valet Parking
• System wide Reservations

Fundamentals of Fashion and Luxury

180 days

• The Global Fashion and Luxury Business
• Fashion Trend Forecasting in the AI Era
• Brand Management for Luxury Houses
• Luxury Marketing and Digital Communication
• The Circular Luxury Economy: Resale and Sustainability
• Quiet Luxury and the Return of Maximalism
• Luxury Enters Hospitality: Brand Experience Beyond Retail
• EU Regulation for Fashion and Luxury: DPP and Green Claims

Graphic Design

180 days

• Introduction to graphic design
• Aesthetic principles
• Colour theories
• Functional principles
• Typography
• Screen typography

Nutrition and Dietetics

180 days

• Food groups and diets
• Macronutrients food energy
• Phytonutrients as bioactive food components
• Food –based guidance systems
• Assessing and evaluating nutritional status, diets and
• Realfooding

Psychology

180 days

• Cognitive behavioural therapy
• Rational emotive behaviour and interpersonal
• Área de investigación Memoria
• Mindfulness therapy
• Área de investigación Aprendizaje
• Área de investigación Vida afectiva y

Wellness and Beauty

180 days

• Facial cosmetic dermatology
• Skin and cosmeceuticals
• Postsurgical cosmetics
• Facial photoprotection
• Lip cosmetic considerations and eyes
• Troubleshooting problematic ingredients

AutoCAD

180 days

• AutoCAD User Interface
• Drawing Basics in AutoCAD
• Drawing Aids
• Editing Tools
• Multi View Drawing
• Dimensions & Annotations

Industrial Automation

180 days

• Manual de Usuario y Técnico
• Elaboración y Modificación de
• Mantenimiento Preventivo
• User and Technical Manual
• Preparation and Modification of
• Preventive Maintenance

Industrial Electromechanics

180 days

Industrial Safety

180 days

• Safety Culture
• LOTO Protocols
• Personal Protective Equipment
• Communication Skills
• Supply Chain and Logistics Center
• Automated Warehouses

Occupational Risks Control

180 days

• Riesgos laborales y su prevención
• Elementos básicos de la gestión de riesgos
• Evaluación de riesgos
• Guía preventiva accidentes por circulación
• Guía preventiva de manipulación de cargas
• Accident Theory